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Contact Centre management is tough. I know because I used to run one myself.
In my experience when human needs are met and teams are motivated, the majority of CS leadership headaches disappear, and work becomes a lot less stressful for everyone.
Since 2001 SJS have used unique, customised dashboards and wallboards to motivate people. Iād love to speak to you and show you how.
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— Stephen Pace, CEO, SJS Solutions